Seeking for a Help Desk Analyst based in Las Vegas, NV to support local and field users in a rapidly expanding company in the Hospitality industry. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.
This Help Desk Analyst role is located in the Las Vegas, Nevada area and is a long-term temporary-to-full-time opportunity.
What you get to do every day
- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
- Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
- Independently investigate and implement solutions to technical issues
- Identify recurring technical issues and propose solutions to address the root of the problems
Requirements
- Proven experience in installing and configuring operating systems, networked and local printers, and business applications
- Comprehension of basic networking concepts – 2+ years of prior experience
- Background in user administration and bug fixing in a client server environment
- Ability to recognize, evaluate, and resolve problems effectively
- Active Directory experience
- Good understanding of IT support ticketing systems