Carvechi Technology is hiring for a Desktop Support position based in Union, New Jersey.
JOB SUMMARY & SCOPE
The candidate for the Desktop Support Analyst position will provide, under limited supervision, technical support of personal computers (Both Macs & PCs), printers, and servers in a network environment. This will include the delivery, installation and setup of such systems in the end-user community within our Union NJ office. This will include installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users.
DUTIES & RESPONSIBILITIES
• Provide on-site & remote end-user desktop support in a mixed-OS environment (80/20 percent mix of Mac OS/Windows)
• Troubleshoot hardware, software, Wireless, WAN, and LAN issues
• Work with external vendors to resolve hardware and software issues
• Deploy and maintain computers, servers, virtual machines, phones, video conference, & mobile
devices
• Build, maintain, & image new hardware and replace or upgrade legacy hardware
• Test new software and operating systems for compatibility
• Research and recommend new technologies and solutions
• Document support processes and troubleshooting procedures for hardware and software
• Work with end-users to develop an understanding of the needs and uses
• Collaborate with other team members to resolve complex issues through training and support
• Keep management aware of changes within the office
• Ability to prioritize projects and support issues
QUALIFYING EDUCATION & EXPERIENCE
• 1-3 years’ experience in IT related field, preferably in e-commerce/internet/retail
• Bachelor’s degree or equivalent experience
• Extensive experience with Mac OS X (10.10 to current)
• Strong experience with Windows 10 (Preferred)
• Strong desktop hardware experience (Windows, Mac, laptops, peripherals)
• Experience with Google Apps for Business
• Experience with Device Management Software (SCCM/JAMF Pro)
• Experience with Video Conference (LifeSize) and VOIP (Shoretel) solutions
• Understanding of TCP/IP networking.
• Understanding of Active Directory
• Comfortable with the command line (Bash, Powershell, SQL, etc)
• Strong oral and written communication skills.
• Strong customer service skills
• Works well in a team environment
• Able to adapt and to be assertive in a fast paced constantly changing environment
• Detail oriented
• Ability to work independently