Hardware and Software technical support is critical to any IT environment and keeping systems running. Carvechi takes support seriously, making sure our experts are available when you need them quickly get the expert help you need. Our support center is available 24/7 and based upon your support package we provide our clients with a response time SLA.

Our technical support portfolio of services protects your IT environment during warranty and post warranty periods on most hardware. Depending on the package you choose, you’ll get access to engineers directly for one-to-one support by email or telephone. Or, simply access our comprehensive, searchable, web-based support knowledgebase.

Our support is proactive and experienced knowledge professionals are standing by for your call to address your technical issues. You will also be informed of general information on security threats and protection strategies. All our technicians are properly able to communicate and every client can request an additional service level agreements with target response and escalation times, and a technical account manager overseeing all support activity.

Carvechi technical support services simplifies hardware and software environments by keeping everything running at peak performance. Focused on Cisco Nexus and Catalyst series technology we cover a wide range of Cisco networking technology. Carvechi Technology is a proud partner of IBM for both new and Certified Pre-Owned equipment and assist client with IBM Power Series 6, 7, 8.

Hardware and software require a team to keep operational efficiency 24X7 and continuous systems availability.