The Sr. Salesforce Business Analyst job is based in Miami, FL and must have experience in Sales Force and be a senior technical analyst and will be a member of the CRM team. He or she will be responsible for supporting existing CRM systems as well as aid the implementation of new functionality and new systems. As part of the CRM team they will ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution.
The Qualified Candidate will be:
Experience with DocuSign, Pardot, and Social Studio is required.
Experience with experience administering a Salesforce org.
Responsible for interfacing with the company’s CRM/Marketing user community to both provide break-fix solutions and implement enhancements for the portfolio of CRM & Marketing Applications.
Assure the seamless integration with various applications such as reservations systems (SeaWare, NVS, etc.), Epsilon, Business Warehouse, DocuSign, etc. through various ETL processes.
Develop and maintain end user training documentation and deliver training to users as required.
Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities.
Lead small and mid-size projects from inception through implementation following SDLC and project management best practices.
Drive user adoption of CRM systems to ensure compliance and success of the tool.
Provide guidance and assistance to Jr team members as needed.
SCOPE:
Incumbent shares responsibility for the ongoing analysis, design, and implementation of enhancements to the CRM platform.
This position will have to work daily with the business areas that use the CRM such as Global Sales, Marketing and Marketing Research. Understanding the business model in these key areas is a must.
EDUCATION:
Bachelor’s degree or equivalent business experience required,
Salesforce Administrator or Advanced Administrator certification required,
Certified Pardot Specialist Certification preferred,
Certified Marketing Cloud Social Specialist preferred.
EXPERIENCE:
5-7 years of Salesforce CRM system administrator experience.
Salesforce.com implementation experience.
Experience gathering and consolidating requirements from cross-functional groups.
Experience leading Small to mid-scale projects to completion
Ability to work under pressure and meet constantly changing timelines.
Experience working with CRM Fusion –Demand tools, preferred.
Experience with DocuSign, Pardot, and Social Studio is required.
KNOWLEDGE & SKILLS:
Proven analytical skills.
Superb written and verbal communication skills as well as listening skills.
Solid problem-solving skills as well as demonstrated analytical and qualitative abilities.
Understanding of Business Analytics and the metrics that drive management decisions, and the ability to build reports and queries to support such metrics.